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Freelance Retail Operations Specialist
Merchandising, operations, and brand support for various clients.
2025 - present

Retail Regional Manager
Winston Retail 2023 - 2025

• Coordinated daily full-time staffing of over 100 retail locations and pop-up projects across 7-10 states
• Managed field team calendars, confirmed and backfilled time-off requests, audited report and photo submissions, and submitted expense reports daily
• Developed and implemented new hire and supplemental training program for team of 80-100+ visual merchandisers to guarantee consistency in exceptional level of services provided to clients
• Collaborated with Visual and HR teams to monitor field team performance. Delivered and documented verbal and written feedback or disciplinary action when necessary
• Created mapping, planning, and training tools to improve efficiency of travel and training processes for field associates and leaders
• Proactively partnered with separate division leaders to secure staffing for the completion of 100+ additional client project requests that would have otherwise gone undone

Moved from California to Colorado
Started computer programming bootcamp
2022

Service & Engagement Executive Team Lead
Target 2021

• Directly responded to all customer survey feedback via telephone or email
• Modeled, trained, and coached expectations to deliver a superior customer service standard
• Wrote weekly schedules for 30-50 person team and daily leadership break schedules for 4 supervisors
• Troubleshooted and resolved any technology issues with handheld devices, registers, or self-checkout registers
• Established ongoing training plan for 30-50 person team and ensured training compliance for 60-80 person team
• Supervised all cash handoffs to secure money-handler company

General Manager
Cotton:ON Group 2019 - 2020

• Planned, mapped, and executed monthly full-store merchandising refreshes
• Managed all store staffing and employee relations issues including hiring and performance feedback
• Trained all new hires to exceed store's Key Performance Indicator goals including sales, customer conversion, and customer connection
• Drove 30% average sales comp post-COVID19 closures

Co-Manager of Visual
MedMen 2019

• Submitted recurring supply purchase orders for all departments of dispensary operations
• Preserved cohesiveness and accuracy of company's website and 2 additional hosted platforms
• Recruited and trained 2-person visual team to support in implementing all aspects of daily visual merchandising
• Maintained timely execution of brand merchandising guidelines, product launches, seasonal guidelines, promotions, and planograms for 2 locations

p r e v i o u s l y . . .

Assistant Manager of Merchandising - Levi Strauss & Co.
Assistant Manager of Merchandising - Gap Inc.
Department Manager - Old Navy
Merchandising Supervisor - Old Navy
Department Lead - H&M
Department Lead - Kmart

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